Returns, Size Exchanges & Order Issues

Every Grand Ri5ing apparel piece is designed, pressed, inspected, and packaged in-house by our family. We want you to feel confident choosing and wearing your intention.

Apparel Size Exchanges

Eligible apparel may be exchanged one time for a different size within 14 calendar days of delivery.

To qualify for an exchange, the item must be:

• Unworn, unwashed, and unaltered

• Free from makeup, deodorant, fragrance, smoke, pet hair, stains, and signs of wear

• In its original condition and packaging

• Accompanied by proof of purchase

To request an exchange, email GrandRiser@GrandRi5ing.com with your order number and the size you would like to receive. Please do not return an item before receiving exchange approval and return instructions.

Customers are responsible for the cost of returning the original item. For eligible U.S. exchanges, Grand Ri5ing will cover standard shipping for one replacement item.

Exchanges are subject to inventory availability. If the requested size is unavailable, store credit will be issued for the eligible item after the returned merchandise has been received and inspected.

Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or different from what you ordered, contact GrandRiser@GrandRi5ing.com within seven calendar days of delivery. Include your order number and clear photographs of the item and packaging.

When Grand Ri5ing is responsible for the error, we will cover the cost of correcting it through an appropriate replacement or refund.

Items That Cannot Be Exchanged

The following items are final sale unless they arrive damaged, defective, or incorrect:

• Items specifically marked “Final Sale”

• Personalized or custom-made products

• Gift cards

• Digital products

• Self-care products that have been opened or used

• Jewelry or crystal products that show signs of wear

Store Credit

Approved store credit will be issued after the returned item has been received and inspected. Please allow three to five business days after delivery of the return for inspection and processing.

Order Cancellations

Because orders may enter production shortly after purchase, cancellations are not guaranteed. Contact us as soon as possible at GrandRiser@GrandRi5ing.com if you need assistance with an order.

Questions

If you are unsure about sizing or have questions before ordering, email GrandRiser@GrandRi5ing.com. We are happy to help you select the best fit.