Shipping policy
Shipping Policy
Every Grand Ri5ing order is prepared, inspected, and packaged with intention by our family.
Order Processing
In-stock orders are normally processed and delivered to the shipping carrier within 2 to 4 business days after payment is successfully completed.
Business days are Monday through Friday and exclude federal holidays.
During product launches, holidays, special promotions, or other periods of unusually high order volume, processing may require 5 to 7 business days. When extended processing times are expected, we will clearly communicate them on our website before purchase whenever possible.
Processing time is separate from the carrier’s delivery time.
Shipping and Delivery
Orders are shipped using available carriers such as USPS or UPS. Available shipping services, rates, and estimated delivery times are displayed during checkout.
After an order is accepted by the carrier, domestic delivery generally requires an additional 2 to 9 business days, depending on the destination and service selected. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, service interruptions, or other circumstances outside Grand Ri5ing’s control.
Tracking
When your order ships, tracking information will be sent to the email address provided during checkout. Tracking activity may take up to 48 hours to appear after the shipping label is created.
Shipping Delays
If we learn that we cannot ship your order within the processing timeframe communicated at the time of purchase, we will contact you with an updated estimated shipping date.
You may accept the revised timeframe or cancel the affected unshipped order for a full refund.
Address Accuracy
Please review your shipping address carefully before completing your purchase.
If you notice an error, contact GrandRiser@GrandRi5ing.com as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after an order enters processing.
Grand Ri5ing is not responsible for packages delayed, misdirected, or returned because of an incorrect or incomplete address provided during checkout. If a package is returned to us, additional shipping charges may apply before it can be sent again.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.
Customs processing may cause additional delays that are outside Grand Ri5ing’s control.
Lost, Damaged, or Incorrect Shipments
If your order arrives damaged or you receive an incorrect item, contact GrandRiser@GrandRi5ing.com within seven calendar days of delivery. Include your order number and clear photographs of the item and packaging.
If your tracking information has not updated for an extended period or your package appears lost, contact us so we can assist with a carrier investigation.
Questions
For questions about an order or shipment, contact: